Individual Account Executive:
Each Client is assigned their own account executive. This gives your staff the security and comfort of dealing with the same representative who is uniquely familiar with your practice. And yes, each account representative has a backup.
All calls are answered personally. Does anyone want to go through the labyrinth of touchtone choices, only to be left on hold, disconnected, or worse, left with an unresolved billing inquiry. We never use electronic voice prompts during regular business hours. Questions are answered courteously, and all efforts are made to expedite a settlement.
24 Hour Claim Processing:
When claims are received in our office, they are processed within 24 hours. Whether you use paper to submit your receivables or electronic billing application, our goal is lightening fast data entry and bill submissions.
Electronic Claims Submissions:
EMPS daily submits your claims electronically to Medicare, Medicaid, BCBS and all commercial carriers. Once we receive your data, your account representative checks for errors, makes corrections if necessary, and submits the claims.
We aggressively follow-up on all claims. In addition to your individual account executive that deals with carriers and patients, EMPS has follow-up specialists that assist in calling patients to deal with outstanding balances. We know that we don't get paid unless you get paid